The speed of technological change is one of the biggest challenges for corporate today. This coupled with new, virtualized ways of working and globalization are putting major demand on IT infrastructure needs of organization. Increasingly we are seeing digital transformation everywhere, with virtualisation, cloud computing, social networks, smart mobility devices; it is permeating many aspects of our life.
The impact of this digital revolution has immense impact on organization infrastructure needs and as demand on infrastructure grows; just the routine operational tasks like maintenance and support can so overwhelm the IT team that innovation takes a backseat.
There are so many compelling demands on the IT infrastructure team like efficiency, effectiveness, virtualization and innovation. The new shift of focus to Asia further adds to the complexity. The traditional requirement of reducing the overall cost of managing an ever evolving infrastructure continues, but new ways are also required to keep abreast of new demands in order to more effectively support business growth, models and focus.
As such the demands on the IT team is not just having technical expertise but also business knowledge. The effective IT team brings the right combination of Business Technology integration to the otherwise generic infrastructure management of the corporation. This presents major challenge to many companies, having both the technical and business know-how to more effectively help businesses drive growth and profitability.
We work closely with the client to address these challenges to optimize design and operations of the core IT infrastructure to meet the ever-changing business and technology transformation needs, providing infrastructure experience in the client specific industry to better achieve the business technology integration.
Our services are:
- End-user computing
- Enterprise computing
- Network Services
- Security Services
- ITIL-Based Service Management
Is your infrastructure ready for rapid digital transformation & sweeping change of business attention to Asia?
Case Studies
We work with our Clients to provide Consulting and Application Management solutions to manage their portfolio of applications to derive the maximum business value at the most optimal cost.
The complete process of portfolio management is termed, "Application Value Management" by Sciente. In our view, portfolio approach to managing IT Applications can overcome the gaps in business-IT alignment. And doing so, makes it easier to focus on strategic and operational goals, business value, creating sustainable competitive advantages, improved customer service, risks, resource constraints and the associated trade-offs instead of focusing only on traditional ROI metrics. Since IT applications are invariably directly visible to the business and contain the business functionality and rules that cater to the business needs, we can rationalize the applications with portfolio approach for early and measurable benefits. The early wins help organizations to get buy-in for overall IT portfolio management approach across both business and IT organizations.
An approach to Application Value Management
Application Management Services
To mitigate the risks and to get the maximum returns in the shortest time at optimal cost, we recommend a phased approach to Application Value Management. We recommend the following two phases:
- Application Rationalization – this is the phase to define the application portfolio and develop a set of recommendations on future direction for the portfolio
- Application Portfolio Management – Once the direction is determined, a more detailed assessment is carried out to determine how this transition to the “to-be” state should be carried out. A business case for such a transition is carried out at this stage and various options like outsourcing and off-shoring of some of the applications are considered for better cost and resource management.
The prudent governance ensures that AVM remains a journey and allows ongoing fine-tuning and optimization to ensure that the portfolio always remains optimally aligned with business requirements. Most savings from AVM are recurring and therefore, this is a continuous process rather than a one time event.
Finally, the key success factors of the AVM are the robust approach, right tools-if required, committed partners and the continuous tracking of application portfolio metrics to realize the recurring savings through the proactive management of the portfolio.
Beyond performance. Delighted.
With increased shortage of IT skills, organizations must carefully consider where to deploy their increasingly precious resources. Besides, IT departments are being pushed to deliver new projects faster than ever. However, no organization can afford to sacrifice the routine maintenance and enhancements of the applications in order to accelerate the delivery of new projects.
Sciente's Application Management Outsourcing services help organization to overcome the challenges and turn it into benefits. Sciente Consulting specialises in Application Management Solutions for Custom-built legacy software applications. Our impeccable capability in being able to search the talented IT professionals in a timley manner, for the project requirements, is one of our key differentiators. Our approach and proven methodologies provide high impact on our Clients' businesses with the following benefits to them:
- Ownership and Responsibility – We assume the full ownership and management of mission critical and complex systems which allows our clients to move their precious resources to other strategic areas
- Cost Savings – Cost consciousness permeates within our organizational culture, we work hard to position ourselves within the "cost leadership" segment. Our proven and cost-effective on-site/off-shore model ensures that our clients generate fast ROIs
- Guaranteed Service Levels – Sciente's approach towards Application Management and proven methodologies ensure that we meet mutually agreed service levels
- Value Addition – We are passionate about the excellence in execution and therefore, we always try to deliver the highest level of service levels and to complete committed tasks before the deadlines. This passion and approach invariably, enhance our value to our Clients in achieving superior maintenance and performance.
Beyond performance. Delighted.
Sciente's Conform Testing Services offers a full suite of functional and non-functional application testing services to help our Clients achieve the expected reliability, users' satisfaction and lower cost of ownership of the systems. It is observed that the savings in having more reliable systems justify the additional cost for independent testing of the systems before the production roll out. Moreover, the reliable systems do enhance the confidence of the users, partners and Customers and therefore, do help in managing the Change more effectively for successful roll out of the systems.
Sciente has required expertise in managing long-term software testing engagements across a large spectrum of business applications and products in multiple industry domains.
Consulting
- Determines gaps in existing key testing process areas by benchmarking against best practices and industry standard models
- Recommends improvements to achieve higher levels of process maturity
- Proposes implementation plan and Testing tools assessment
Independent Verification and Validation Center
- Independent and structured functional and non-functional testing services
- Focuses on early defect detection and overall process improvements
- Brings objectivity and discipline to the testing process
Automation
- Defines and implements test automation strategy
- Automation framework development
- Test process and execution automation and Testware management
Specialized Test Services
- Stress testing, volume testing, and performance benchmarking
- Identifies performance bottlenecks and analyzes user behavior patterns and response times
- Defines and implements performance test strategy
- Interoperability and scalability test and Product assurance test
Packaged Software Testing
- For selected ERP and other packaged applications and Specialized testing for products
Beyond performance. Delighted.
We believe that most of the smart and successful leaders know 'what to do' and more importantly, they know ‘what not to do'. Business leaders do leverage what their organizations have, what value their clients/partners bring and what advantage various locations provide and at the same time, they do not loose focus from their business strategies, objectives, value their clients/partners expect, areas of sustainable competitive advantages, the process of the relationship building with their clients/partners etc.
Organizations must decide which of the core processes/systems which create maximum value and/or a sustainable competitive advantage for them and/or which serve their Clients directly and therefore, they want to own/manage these core processes/systems. If organizations want to own and manage the core processes/systems, we recommend business leaders and CXOs to use In-sourcing or Managed Team model for these core business processes/systems.
Should organizations decide to move some of the business processes/systems or part of it to leverage a specific location which provides certain advantages like cost effectiveness, resource ramp-up/time to market, the availability of resources with relevant skill set, proximity to your Clients etc., then some of the proven Models which could be considered, are Captive, Lab-On-Hire (LoH), On-site/Off-shore and Build Operate and Transfer (BOT).
Managed Team
Managed Team model offers shared management - you and us working together to achieve specific objectives and deliverables.
Managed Team model at on-site takes care of the following
- Clear upfront definition of objectives and deliverables
- Augmentation/Ramp-up of the Right Team
- Daily management of the resources/team based on the agreed priorities
- Management support for our staff as well as contractors from 3rd party vendors
A key member of each Managed Team model is our Team Leader-chosen with a prudent approach of working with you with keeping in mind the end objectives/deliverables and to complement your management approach.
This Managed Team model is also extended to leverage offshore locations where the cost of resources and infrastructure are much lower than at our Clients' locations. We name this extended model as Lab-On-Hire because this extended model includes the complete facility, facility/operations management, required IT infrastructure and its management as well and therefore, it becomes a virtual extension of our Client's facilities.
In brief, Managed Team model is a model in which we work with you in a Collaborative manner; Share risk and the responsibility and provide focus, control, structure, oversight and cost management to achieve specific objectives and deliverables. This gives you confidence that the team is serving your interest in a most cost efficient manner.
Managed Services
"Managed Services" is a strategic management tool that provides organizations with options for enhancing shareholder value, cutting costs, accessing new skills and technologies, and optimising the use of resources through a contractual arrangement with us.
Our Managed Services model enables Clients to outsource management of portfolio of applications, assured of highest standards of quality, repeatability and accountability, in a low risk and cost-effective manner. Through this service, we run Client focused long-term programs bringing forth our significant experience, innovative approach, capability, tools and methodologies. These programs envisage various scenarios such as discard, replace, migrate, retain, integrate, develop and enhance etc, running it as a coherent service, and bringing in significant benefits by maximizing the business value to the end Clients.
A right operating model is a key success factor for any engagement. To discuss more about these Models and how we can be flexible in tailoring it for your unique requirements and at the same time, to ensure the proper risk mitigation is in place, please send us an e-mail at Models@sciente.com or call us at +65-6635 3888.
Beyond performance. Delighted.
In our more connected world and the convergence of voice, video, data and content, and competition coming from non-traditional sector, the telecommunication world are focusing on how they can better retain and win loyalty of their customer by increasing their operational efficiency and effectiveness. Consumers are very sophisticated and their usage patterns are getting more specific and complex making it both challenging and exciting to address their needs.
Telecommunication companies are also looking at innovative ways to prevent revenue leakage, increase the spent and improve the overall customer experience of their existing customer base. Partnerships have become very important to bring about value innovation. There is a need to push, disrupt the existing limits of communications solutions and services, innovate and stretching the definition of what's possible.
We partner with telecom service providers both wireless and wireline; telecommunication product/infrastructure providers; cable and satellite operators; and emerging players to effectively address the challenges in this connected and converging digital environment. Our approach is to complement and yet bring about a quiet transformation with our experience consultants.
The following are areas where we can assist:
- OSS
- BSS
- Back Office Decision Support Services
- Network Solutions & Services
- Security Services
- Mobility Solutions
- Next Generation Network (NGN)
- VAS
Are your priorities converging for future?
