We are seeking a proactive and experienced Major Incident Manager to take end-to-end ownership of critical incidents, ensuring timely resolution and minimal business impact. The role involves high-level coordination, strong communication with stakeholders, and a deep understanding of IT infrastructure and application ecosystems.
Mandatory Skill(s)
- Must have 4–6 years of hands-on experience in Infrastructure or Application Support;
- Must have overall IT background with 8+ years of experience;
- Solid understanding of IT Operations and Ecosystems;
- Familiarity with Capital Markets or Corporate Banking environments and application flows from Front to Back office.;
- Experience with monitoring tools and job scheduling (e.g., CTRL-M).;
- Good understanding of core IT infrastructure technologies:
- UNIX, Windows, Networking;
- SAN Storage, Databases (DBA);
- Middleware (MQ), Job Schedulers;
- Ability to quickly assess technical interdependencies and impact;
- Proven leadership and multi-tasking abilities in high-pressure environments;
- Strong verbal and written communication skills in an international, multi-tiered organization.
Desirable Skill(s)
- Work experience in banking industry.
Responsibilities
- Take complete ownership of Major Incidents to minimize downtime and impact;
- Coordinate troubleshooting efforts across multiple technical teams and support groups;
- Follow structured incident management processes from detection to closure;
- Facilitate rapid decision-making by consolidating diagnosis and resolution strategies;
- Assess incident criticality and escalate to Crisis Management if necessary;
- Coordinate and ensure high-quality Incident Reports and Post-Incident Reviews;
- Organize and lead Post-Incident Meetings to identify root causes and preventive measures;
- Maintain consistency across all incident documentation platforms;
- Provide analytical insights and KPIs to senior management;
- Act as a Process Manager to enforce and improve the Incident Management lifecycle.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Meenakshi Saklani at meenakshi.saklani@sciente.com quoting the job title.
