We are looking for a proactive and technically sound Support Analyst to join a fast-paced, multicultural IT environment. The ideal candidate will be responsible for providing Level 1 and Level 2 support for a range of corporate IT and security applications.

Mandatory Skill(s)

• Minimum 4 years of experience in application support or development;
• Must have strong analytical, logical, and problem-solving abilities;
• Must have experience with scripting/programming such as PowerShell, C#, Java;
• Familiarity with DevOps pipeline tools: Jenkins, JIRA, Nexus, TFS;
• Good understanding of deployment processes and production pipelines;
• Willingness to work in rotational shifts (Asia and EMEA), weekends, and on-call duties;
• Excellent verbal and written communication skills.

Desirable Skill(s)

• Basic knowledge of application servers and IT production environments;
• Experience in the financial or regulated industry;
• Certifications in ITIL or Cybersecurity;
• Scripting or automation skills for process improvement.

Responsibilities

• Provide L1/L2 technical and functional support for a portfolio of corporate IT and security applications;
• Handle user interactions via phone, chat, email, and support ticketing tools;
• Analyze and resolve incidents, service requests, and problems;
• Escalate issues to L3 application or infrastructure teams when needed;
• Monitor daily/monthly scheduled jobs and support batch activities;
• Coordinate with project, infrastructure, and production teams to manage requests and tasks;
• Maintain detailed reporting on tickets and operational metrics (daily/weekly/monthly);
• Learn and adapt to new tools and technologies used in the support environment;
• Ensure adherence to IT standards, procedures, and shift schedules;

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Princi Trivedi at Princi.T@sciente.com quoting the job title.