We are looking for an experienced ServiceNow Technical Lead with a strong track record in designing and delivering ServiceNow solutions. The role requires deep expertise in IT Service Management, hands-on technical knowledge, and multiple mandatory certifications. This position is ideal for candidates who thrive in complex, enterprise-level environments such as Finance, Insurance, IT Shared Services, or consulting firms.
Mandatory Skill(s)
- Bachelor's degree in Computer Science, Information Technology, or related field;
- Must have 8+ years of experience in technical solution design and delivery of ServiceNow solutions;
- Must have 5+ years of experience in IT Service Management, preferably in Finance, Insurance, IT Shared Services, or consulting firms;
- Holds ITIL V3/V4 certification and multiple ServiceNow credentials, including Certified System Administrator (CSA) and Certified Application Developer (CAD);
- Certified as a ServiceNow Implementation Specialist (CIS) in ITSM, Discovery, Service Mapping, Software Asset Management, and Hardware Asset Management, with a Micro Certificate in Integration Hub Fundamentals;
- Hands-on experience with ITSM, CMDB, ITOM, ITAM, CSM modules;
- Proficiency in web technologies (XML, HTML, JavaScript, Web services);
- Experience with App Engine, Flow Designer, Workflows, and SaaS environments;
- Proven ability to design and implement workflows in ServiceNow platform modules;
- Strong understanding of Agile methodologies.
Desirable Skill(s)
- Familiar with CMDB design and operation;
- Experience in ITAM/ITOM module will be a plus;
- Hands on experience in Version upgrade will be a plus.
Responsibilities
- Lead end-to-end technical solution design and delivery of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, CMDB, and other modules;
- Translate business requirements into scalable ServiceNow solutions, designing workflows, integrations, and automation;
- Implement solutions using App Engine, Flow Designer, Integration Hub, and other ServiceNow capabilities in a SaaS environment;
- Ensure adherence to best practices, standards, and governance across all ServiceNow implementations;
- Work in Agile environments, participating in sprints, backlog grooming, and continuous improvement initiatives;
- Mentor junior team members and provide guidance on best practices and technical challenges;
- Maintain detailed technical documentation and process standards.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Shabnam Khan at shabnam.k@sciente.com quoting the job title.
