We are seeking an experienced ServiceNow Technical Consultant to design, develop, and deliver scalable ServiceNow solutions aligned with ITIL best practices. The role involves analyzing system requirements, defining technical solutions, guiding junior developers, and ensuring high-quality delivery within an Agile environment.
Mandatory Skill(s)
- 8+ years in ServiceNow solution delivery and 5+ years in IT Service Management, preferably in Financial Services, Insurance, or consulting;
- Must have experience in ServiceNow ITSM, CMDB, ITOM, and/or ITAM modules;
- Certified ServiceNow System Administrator (CSA) and ITIL V3/V4 certified;
- Proficiency in JavaScript, Flow Designer, Workflows, App Engine, and ServiceNow integrations (REST/SOAP);
- Solid experience in IT Service Management processes (Incident, Change, Problem, Request Management);
- Proven ability to troubleshoot complex technical issues and deliver solutions in an Agile environment.
Desirable Skill(s)
- ServiceNow CAD or CIS certifications (e.g., ITSM, Discovery, Service Mapping, SAM/HAM);
- Experience with Integration Hub, SecOps, or CSM modules;
- Exposure to Financial Services, Insurance, or large enterprise environments.
Responsibilities
- Design, develop, and deliver scalable ServiceNow solutions aligned with ITIL best practices and enterprise standards;
- Analyze business requirements, define technical solutions, and prepare detailed technical documentation;
- Configure and enhance core modules such as ITSM, CMDB, ITOM, and ITAM;
- Provide code review, unit testing, and technical guidance to junior developers or partners;
- Troubleshoot complex issues, including integrations and platform performance challenges;
- Collaborate with stakeholders across IT, Cloud, and Business Units to drive continuous improvement initiatives.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Nisha Kumari at nisha.k@sciente.com quoting the job title.
