We are looking for a highly experienced and proactive Senior Application Support Analyst with a strong background in Capital Markets to join a dynamic IT support team. This role is pivotal in ensuring the stability, reliability, and performance of critical financial applications.
Mandatory Skill(s)
- Must have 6 – 8 years experience in IT Application Support, preferably in Capital Markets within Banking industry;
- Must have knowledge and experience of ITIL framework;
- Solid understanding of capital markets, front-office/back-office systems, and trade lifecycle;
- Familiarity with financial products such as Treasury, FX, Bonds, Credit, and Interest Rate Derivatives;
- Must have strong expertise in technologies such as SQL and Unix/Linux scripting, PL/SQL, Control-M;
- Experience in enterprise technologies such as XML, MQ, CFT;
- Experience with monitoring tools such as ITRS Geneos, Elastic Search;
- Strong communication, interpersonal, and client-facing skills;
- Excellent analytical, troubleshooting, and problem-solving abilities.
Desirable Skill(s)
- Exposure to IT applications handling valuation, reconciliations, payments, and confirmations;
- Prior experience with predictive analysis, consulting, and escalation management.
Responsibilities
- Define and implement application monitoring strategies in coordination with the build team;
- Supervise and monitor daily and monthly batch processes; promptly respond to alerts and user requests;
- Support overnight batches during Singapore morning and early afternoon to ensure minimal downtime;
- Generate and distribute daily, weekly, and monthly reports on data quality, with a focus on monthly risk chain activities;
- Provide Level 1 and 2 support to business users such as traders, risk managers, back-office/middle-office analysts, and data administrators;
- Investigate, analyze, and manage incidents, problems, and service requests;
- Ensure timely communication and resolution in alignment with SLA and KPI expectations;
- Problem Management and Continuous Improvement;
- Create and maintain a knowledge base for supported applications in collaboration with development and operations teams;
- Work closely with the build team to assess, prioritize, and resolve recurring issues, including participation in long-term solutions;
- Drive implementation of non-functional requirements like monitoring as code and incident prevention mechanisms;
- Contribute to service quality improvement initiatives and promote automation where feasible.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Meenakshi Saklani at meenakshi.saklani@sciente.com quoting the job title.
