We are looking for a motivated and detail-oriented Level 1 Support Engineer to join a dynamic IT infrastructure team. If you have a passion for technology, a knack for troubleshooting, and a desire to grow your expertise in a collaborative 24/7 support environment, this is the perfect opportunity to launch or advance your career in IT support.
Mandatory Skill(s)
- Degree in Computer Science, Information Technology and related discipline;
- Must have 1-2 years of work experience;
- Must have Knowledge of operating systems such as Windows, Linux, and middleware technologies;
- Must have familiarity with containerization platforms such as Docker, Kubernetes;
- Must have an understanding of basic networking concepts and how they relate to system performance and connectivity;
- Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users;
- A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service;
- Strong verbal and writing skills and ability to manage multiple priorities in a fast-paced setting.
Desirable Skill(s)
- Experience in Middleware and Container Platforms.
Responsibilities
- Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms;
- Troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed;
- Continuously monitor system health, performance, and availability;
- Perform routine maintenance to ensure that platforms are running efficiently;
- Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes;
- Collaborate with other technical teams to address more complex problems;
- Effectively escalate incidents that require higher-level expertise or additional resources;
- Responsible for 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Anand Waleski at anand.w@sciente.com quoting the job title.
