Support Analyst

We are looking for an experienced Support Analyst to work in a multicultural and collaborative IT environment. The role requires strong L1/L2 application support experience, excellent problem-solving abilities, and effective communication skills to support Corporate IT and Security applications. 

Mandatory Skill(s)

• Must have 4+ years of experience in application support or development;
• Must have knowledge of scripting / programming languages such as PowerShell, C# and Java;
• Must have familiarity with DevOps tools such as Jenkins, JIRA, Nexus, and TFS;
• Understanding of IT production environments, deployment processes, and pipelines;
• Basic knowledge of application servers;
• Ability to analyze and manage incidents, problems, and user requests;
• Excellent verbal and written communication skills in English;
• Willingness to work in shift schedules (Asia and EMEA time zones), including weekends and on-call rotation;
• Strong analytical, logical, and problem-solving abilities;
• Ability to multi-task and work independently with minimal supervision;

Desirable Skill(s)

• Experience working in the financial industry or regulated environments;
• Exposure to security and compliance processes.

Responsibilities

• Provide L1/L2 technical and functional support for Corporate IT and Security applications;
• Interact with end-users through phone, email, chat, or ticketing systems;
• Investigate, analyze, and resolve incidents, service requests, and problems;
• Escalate issues to L3 application or infrastructure teams as needed;
• Monitor daily and monthly scheduled jobs and reports;
• Work closely with project, production, and infrastructure teams to handle user requests;
• Generate daily, weekly, and monthly reports on ticket status and support data;
• Ensure timely resolution of support issues in a multi-regional setup;
• Maintain a high standard of communication, documentation, and knowledge sharing;

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Sanjana Meduri Venkata at sanjana.m@sciente.com quoting the job title.