System Engineer

We are looking for an IT Support Associate who will provide end-user IT support, including hardware setup, troubleshooting, video conferencing, and inventory management, while coordinating with users and vendors for smooth operations.

Mandatory Skill(s)

• Must have basic understanding of IT hardware, peripherals, and operating systems;
• Must have fundamental troubleshooting skills for PCs, printers, and basic networking;
• Exposure to software installation, system imaging, and hardware setup;
• Experience with video conferencing tools, meeting room setups, and IT helpdesk systems;
• Familiarity with antivirus solutions and system security protocols;
• Ability to follow IT procedures and maintain documentation;
• Good communication and interpersonal skills.

Desirable Skill(s)

• ITIL Certified;
• Basic understanding of compliance and IT security best practices.

Responsibilities

• Support the branch relocation process, including setup and movement of IT hardware;
• Install, configure, and troubleshoot operating systems and authorized software;
• Provide IT helpdesk support for hardware/software issues and escalate when necessary;
• Setup and troubleshoot video conferencing systems and meeting room equipment;
• Maintain and update hardware/software inventory and ensure software license compliance;
• Assist users with system access and provide basic training on tools and systems;
• Obtain and validate IT-related quotations from suppliers for managerial review;
• Maintain updated documentation for systems, procedures, and user support;
• Coordinate with regional/global helpdesks and follow internal IT policies for security and compliance.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Sanjana Meduri Venkata at sanjana.m@sciente.com quoting the job title.