We are seeking an experienced Operations Analyst to drive productivity, quality control, innovation, people capability. and work on projects for a reputed bank. The ideal candidate will oversee key banking operations and enhance service delivery across multiple channels, consistently aiming to exceed partner expectations.
Mandatory Skill(s)
- Must have Bachelors degree in Operations Management, Business Management, Information Systems or relevant disciplines;
- Has 2 Years of experience in banking operations or relevant experience, preferably with knowledge on trade systems;
- Must Understand and Plan day-to-day operational activities and propose solutions to operational problems.
- Proficiency in handling defect tracking systems and managing change requests;
- Must Have Strong interpersonal and communication skills to effectively engage and foster positive relationships with stakeholders;
- Excellent teamwork and collaboration skills to effectively partner with peers and regional teams.
Desirable Skill(s)
- Knowledge of Operational Risk;
- Exposure within banking Industry is Plus.
Responsibilities
- Perform daily upkeep of static data, including customer profiles, pricing, commissions, trade terms, and system parameters within core trade platforms;
- Ensure compliance with statutory regulations and internal policies while compiling monthly performance reports to monitor SLA achievements;
- Support IMEX (Import and Export) text development for changes and projects; review and update SOPs annually or as needed;
- Support risk and control activities, including Quality Assurance Reviews and Risk and Control Self-Assessments, as well as audits involving System Administration;
- Collaborate with regional teams to draft and review user stories for system enhancements that streamline System Administration processes;
- Assist in project rollout activities, including user acceptance testing, regression testing, and live verification, with a focus on System Administration.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Shilpi Gupta at Shilpi.G@sciente.com quoting the job title.
Shilpi Gupta
Technology Recruitement Specialist
Technology Recruitement Specialist