L2 Application Ops Engineer

We are seeking a proactive and technically skilled L2 Production Support Engineer to join application support team and work on projects for a prestigious bank.

Mandatory Skill(s)

• Must have 3 years of experience in production support, infrastructure support, or development roles;
• Must have proficiency in Unix/Linux systems and shell scripting;
• Basic knowledge of MQ Series, CFT, EMC Networker, and Tivoli Storage Manager;
• Exposure to DevOps tools and principles;
• Basic understanding of Windows OS and scripting, including Active Directory;
• Familiarity with network fundamentals;
• Strong understanding of ITIL processes and basic knowledge of databases with an ability to query, write commands, automate scripts;
• Ability to work in rotational shifts.

Desirable Skill(s)
 

• Experience working in banking or financial services environments.

Responsibilities

• Manage day-to-day run activities ensuring compliance with SLAs and incident escalation protocols;
• Perform troubleshooting and root cause analysis for application issues;
• Handle L1 escalations such as incidents, requests, changes and coordinate with service managers and support teams;
• Drive continuous service improvement by identifying and automating repetitive tasks;
• Maintain and share team knowledge, ensure documentation is updated regularly;
• Participate in major operations such as disaster recovery tests, weekend activities, and release planning;
• Lead coordination for complex operations and post-deployment verifications;
• Rotate through 3 shift schedules to provide 24×7 application support coverage.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Sanjana Meduri Venkata at sanjana.m@sciente.com quoting the job title.