We are currently seeking an experienced IT Onsite Support Analyst to provide workplace management and end-user IT support.
Mandatory Skill(s)
- Must Have Degree or Diploma from Information Technology or equivalent discipline;
- Must Have 2-3 years of experience in a similar IT support role;
- Must Have Proficiency with SaaS ITSM tools such as ServiceNow;
- Must Have Extensive knowledge of workstation hardware, software applications, iOS, and network-related services;
- Must Have In-depth expertise in voice (IP phone) systems, smart devices, corporate mobile phones, and network-related services;
- Knowledge of ITIL best practices and incident management processes;
- Strong analytical and reporting abilities.
Desirable Skill(s)
- ITIL Certified;
- Microsoft SharePoint and
- Mac OS and JAMF Pro will be an advantage.
Responsibilities
- Deliver remote and on-site technical support for workstation hardware, software applications, email systems, printers, smart devices, corporate mobile phones, and network-related services;
- Assist in setting up meeting rooms for conferences requiring IT support;
- Escalate issues to the next level of support when necessary;
- Share knowledge through various forms, including contributing articles to the Knowledge Database, delivering training, or facilitating forums;
- Liaise with Incident Management, Change Management, Problem Management, and respective support teams;
- Provide analysis and interpretation and develop standard dashboards/reports to communicate performance metrics related to SLAs as per timelines;
- Perform any additional ad-hoc IT tasks as assigned;
- Liaise with vendors and the facilities team to ensure timely and effective resolution of meeting room device issues;
- Ensure the maintenance of precise hardware and software inventory and documentation for meeting room equipment;
- Establish, assist with, and troubleshoot Azure Virtual Desktop access and related issues as part of routine support activities and
- Offer assistance for desk relocation and configuration, providing necessary support.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Binod Chetri at binod.c@sciente.com quoting the job title.
