We are looking for an experienced and proactive Application Support Analyst to join a DevOps-oriented support team responsible for a core banking suite used across Asia and EMEA. This role involves providing end-to-end application support, ensuring high availability, and engaging with both IT stakeholders and business users. 

Mandatory Skill(s)

• Minimum 4 years of experience in application support roles;
• Must have proficiency in SQL and Unix/Linux command-line environments;
• Must have exposure to microservices architecture, CI/CD tools and experience with incident management and root cause analysis;
• Strong analytical and problem-solving skills;
• Familiarity with monitoring tools and automation practices;
• Ability to manage multiple tasks in high-pressure situations along with strong communication skills;
• Ability to manage business and operations relationships effectively.

Desirable Skill(s)

• Exposure to payment systems, financing, accounting, and general ledger functions;
• Familiarity with regulatory reporting or financial systems;
• Knowledge of ITIL concepts;
• Background in Business Analysis or Software Testing is a plus.

Responsibilities

• Manage and resolve user requests and incidents with appropriate prioritization;
• Communicate effectively with users, senior management, and IT teams during incident handling;
• Perform daily operational checks and on-call support rotations;
• Execute change requests, urgent data fixes, and batch jobs;
• Own the communication bridge between IT run operations and business stakeholders;
• Drive root cause analysis and remediation actions for critical incidents;
• Update and maintain support documentation and runbooks;
• Recommend and contribute to automation and sustainable fixes for recurring issues;
• Participate in major production events including BCP, DR, and change interventions;
• Coordinate with global teams to ensure seamless support across regions;
• Support continuous improvement initiatives across incident management, documentation, and knowledge sharing.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Aarthy Sezhian at aarthy.s@sciente.com quoting the job title.