We are seeking a Service Designer to craft innovative, enterprise-wide platforms and service workflows that elevate the resort experience. The role bridges digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.
Mandatory Skill(s)
- Minimum 2 years of experience in Service Design, UX, or a related field with proven success in service innovation;
- Must have hands-on experience in hospitality, retail, or similar industry, with a strong grasp of operational challenges and opportunities;
- Must have proficiency in design and research tools (e.g., Figma, wireframing, prototyping);
- Strong portfolio showcasing service design expertise and successful projects;
- Strong analytical and problem-solving abilities to address complex service challenges;
- Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals;
- Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams;
- Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.
Desirable Skill(s)
- Passion for user experience and service design with a guest- and employee-centric mindset.
Responsibilities
- Develop comprehensive service blueprints mapping guest and employee experiences;
- Collaborate with operations and IT to design and implement impactful service solutions;
- Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
- Build and iterate prototypes to test, refine, and improve service concepts;
- Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
- Leverage data and insights to inform design decisions and drive continuous improvement.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Nisha Kumari at nisha.k@sciente.com quoting the job title.
