Join our Client's team as an L2 Application Operations Engineer, where you’ll ensure seamless production stability, drive continuous improvement, and deliver high-quality application support in a dynamic banking environment.

Mandatory Skill(s)

• Must have a minimum of 3 years of relevant experience in a production support, infrastructure support, or software development role;
• Must have a minimum of 3 years of experience working in UNIX environments and with scripting languages such as Python or PowerShell;
• Must have a minimum of 2 years of hands-on experience with tools and technologies such as Ansible, GitLab, Azure DevOps, Docker, or Kubernetes;
• Experience using task schedulers such as Control-M;
• Good understanding of IT ecosystems and application architectures, knowledge of CI/CD pipelines, ITIL, Agile, and Lean practices.

Desirable Skill(s)

• Experience in a banking environment is a plus;
• Experience in observability tools like Grafana, Kibana, Prometheus, or Dynatrace considered a plus.

Responsibilities

• Must ensure SLAs and priorities are met, respond appropriately to incidents or escalations;
• Follow Client's processes for service requests, changes, incidents, and problem management, manage technical issues and escalations;
• Provide primary operational support to functional teams, and collaborate effectively across ITS and BLI teams;
• Must propose improvements and solutions to reduce repetitive tasks, enhance complex operations, increase system reliability and quality through automation and monitoring;
• Implement CI/CD pipelines to reduce time-to-market, standardize workflows, and bridge the gap between development and operations teams;
• Must be curious about new technologies, share knowledge, drive complex operations, coordinate major events, and review release roadmaps;
• Rotational shifts across Morning (7am–4pm), Afternoon (2pm–11pm), and Evening (5pm–2am), with 7-day on-call support during non-business hours, including weekends.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Shilpi Gupta at Shilpi.G@sciente.com quoting the job title.