You will be responsible for managing application incidents, requests, and escalations, ensuring high service quality, stakeholder communication, vendor performance, and continuous improvement while supporting audits and compliance.

Mandatory Skill(s)

• Bachelor’s degree in Computer Science, Information Technology, or related field;
• Must have minimum 5 years of experience in IT service management or support within large-scale, diverse IT environments;
• Proficient in supporting Microsoft application frameworks, Linux, and containerized applications;
• Must have strong knowledge of SQL, including reading scripts and creating/updating stored procedures;
• Experience in consulting or system integrator roles and managing 3rd-party services;
• Excellent leadership, people management, and resource management skills to handle multiple deliverables;
• Strong analytical skills with the ability to work independently in fast-paced, multi-tasking environments;
• Exceptional verbal and written communication skills for effective stakeholder engagement.

Desirable Skill(s)

• Prior technical experience with gaming management, CRM, digital signage, or inventory systems.

Responsibilities

• Oversee IT incidents, requests, and escalations, ensuring timely resolution and continuous service improvement;
• Take ownership of major incidents and support tickets, coordinating stakeholders and driving post-incident reviews;
• Ensure high IT service levels in projects by assessing impacts and planning mitigation measures;
• Maintain IT service quality and capacity in line with business growth and project demands;
• Manage vendor performance and service level agreements;
• Lead support teams to enhance user experience and satisfaction;
• Track project performance through scorecards;
• Support audit, compliance, and governance activities.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Aarthy Sezhian at aarthy.s@sciente.com quoting the job title.