This role will use Salesforce, and BI tools such as Power BI or Tableau to manage trackers, workflows, and governance dashboards. This role helps in strengthening commercial governance by supporting decision forums, coordinating senior stakeholders, and ensuring commercial commitments are clearly documented, tracked, and delivered.
 

Mandatory Skill(s)

• Bachelor’s Degree in Information Technology or any relevant studies;
• At least 2 to 3 years of relevant professional experience;
• Skilled in PowerPoint, Excel, and Salesforce;
• Hands-on experience managing trackers, workflows, and BI dashboards (Power BI or Tableau);

Desirable Skill(s)

• Excellent organizational, documentation, and workflow management capabilities with strong attention to detail;
• Solid understanding of governance frameworks, with experience in banking, financial products, and/or credit processes; 
• Strong communication and stakeholder management skills, capable of producing clear, well-structured materials for senior leadership.

Responsibilities

• Use Salesforce as a controlled system of record to manage clients, deals, governance, workflows, and reporting—supporting transparency, accountability, and regulatory compliance;
• Use BI tools such as Power BI or Tableau to manage trackers, workflows, and governance dashboards;
• Support commercial governance by documenting decisions, conditions, and follow-up actions, preparing timely meeting minutes, and maintaining records for audit and re-approval;
• Validate submissions for clear cross-buy strategy and timelines, and track commitments using a single, accurate source of truth;
• Maintain and update relationship journey details, monitoring delays, amendments, and escalations to ensure transparency;
• Produce monthly reports for governance and audit reviews, escalating material delays, gaps, or non-compliance promptly;
• Collaborate with technology teams such as Salesforce to streamline workflows, improve data quality, automate reporting, and enhance overall process discipline. 

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Dianne Antonio at dianne.a@sciente.com quoting the job title.