Business Analyst

We are seeking a meticulous and proactive operations professional to manage and execute end-to-end processes related to Foreign Cheque Clearing, Demand Drafts, and Cashier Orders. The role involves transaction processing, customer service, risk control, and active participation in operational improvement initiatives.

Mandatory Skill(s)

• Has 2–4 years of experience in banking operations or transaction processing preferably in cheque clearing or remittance operations;
• Must have proficiency in reconciliation, inventory control, and document handling;
• Must have familiarity with operational risk management, escalation procedures and;
• Strong communication and coordination skills for interaction with internal and external stakeholders;
• Detail-oriented with strong problem-solving abilities;
• Good understanding of cheque lifecycle, regulatory guidelines, and industry cut-off timelines.

Desirable Skill(s)

• Experience with system testing or User Acceptance Testing;
• Prior exposure to audit coordination and risk assessments;
• Knowledge of process improvement methodologies such as Lean, Six Sigma.

Responsibilities

• Process end-to-end transactions for Foreign cheque Clearing, Demand Drafts, and Cashier Orders, including system input, cheque printing and dispatch, inventory coordination with vendors, and transaction reconciliation;
• Address enquiries and requests from internal teams, external customers, and correspondent banks;
• Collaborate effectively with business units, support units, and banking partners;
• Report and escalate risk events, suspicious activities, and customer complaints in a timely manner;
• Adhere to defined turnaround times and industry cut-off schedules;
• Ensure compliance and improve efficiency by following policies and suggesting process enhancements;
• Support operational governance by performing timely archival of documentation and assisting in audits, risk assessments, and control reviews;
• Contribute to team success by actively participating in departmental initiatives and handling ad-hoc tasks assigned by management.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Shilpi Gupta at Shilpi.G@sciente.com quoting the job title.