IT Operations Manager (Application)

An exciting opportunity to be part of Information Technology (IT) Application support team to deliver, implement, management and support the overall Application Architecture Landscape within the organization.

Mandatory Skill(s)
  • Degree in Computer Science, Information Technology, Computer Engineering;
  • Has at least 5 years of relevant experience in Application Support and Operations;
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
  • Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
  • Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
  • Excellent team player with the ability to communicate across all levels within the organization;
  • Positive attitude and able to work under pressure;
  • Excellent technical troubleshooting skills;
  • Strong interpersonal and communication skills.


Desirable Skill(s)
  • PMP and ITIL certifications.


Responsibilities
  • Responsible to provide application support in all stages of the Information Technology (IT) application life cycle;
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
  • Responsible to create and secure appropriate approvals for planned and adhoc system changes;
  • Involve in user and system support during and post system implementation;
  • Manage the vendor’s service quality, contract and support standard in accordance to corporate policies and guidelines;
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
  • Perform user access provisioning and conduct periodic user review and log review;
  • Ensure compliance to the corporate standards, policies and guidelines related to the application services;
  • Manage, support and track IT changes activities; provide monthly IT application and operations statistics.