There have been immense changes brought about in the financial industry sector due to the opportunities created by digital technologies. Existing industry majors as well as new companies in the space have embark on several major initiatives to either bring about transformational change or power new offerings that involve significant change in a number of ways, including
- Digital enablement
- Meeting new regulatory requirements
- Improving customer service and increasing the number of touch points
- Reducing the cost of operations
- Improving risk management
- Expanding into new service areas and new markets
Customer demographics are changing and with that these initiatives have required this industry sector to tap new mindsets and bring new capabilities into the workforce in order to service changing behaviours and preferences. FinTech has perhaps been both the greatest driver of transformation within the financial sectors as well as the greatest enabler of positive change.
Sciente Consulting adds value by working with its FinTech customers on initiatives that involve the new technologies of the digital age.
- Artificial intelligence and machine learning
- Mobile and payment technologies
- Big Data analytics
- User interface and user experience (UI/UX)
- Biometrics and security